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CUSTOMER FEEDBACK RESULTS - MAY 2007
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| The Driver |
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| Did he drive safely? |
100% Satisfied |
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| Was he dressed appropriately? |
100% Satisfied |
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| Was he helpful and polite? |
100% Satisfied |
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| Punctuality |
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| Did we arrive on time? |
100% Satisfied |
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| The Car |
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| Was it clean and tidy inside? |
100% Satisfied |
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| Was it clean and tidy outside? |
100% Satisfied |
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PUNCTUALITY - as measured by our satellite tracking system
99% on time
1 |
Executive Chauffeurs |
99% |
On time |
We achieve this punctuality record despite the knock-on effect
of meeting flights and trains from the following companies. |
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Arrival within... |
2 |
Virgin Trains |
90% |
10 minutes of scheduled time
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3 |
Ryanair |
81% |
15 minutes of scheduled time
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4 |
Lufthansa |
80% |
15 minutes of scheduled time
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5 |
British Midland |
76% |
15 minutes of scheduled time
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6 |
KLM |
76% |
15 minutes of scheduled time
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7 |
Air France |
74% |
15 minutes of scheduled time
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8 |
Aer Lingus |
72% |
15 minutes of scheduled time
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9 |
Easyjet |
72% |
15 minutes of scheduled time
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10 |
British Airways |
67% |
15 minutes of scheduled time
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* Source www.flightontime.info & Virgin Trains
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